CMS Debuts all new Compass dealer portal
Compass is a state of the art, CMS exclusive Dealer Portal. Features include:
- View accounts in real time
- Access multiple locations simultaneously in one browser session
- Filter activities by type, i.e. Burglar, Fire, Panic, etc.
- Access to Requests for Service placed by Subscribers through the monitoring representatives
- View adds and cancels on Google maps
- Easy access to a variety of reports
- Tools to help reduce attrition and manage Operator Handled Alarms (OHAs)
- All data changes are made in real time, including new accounts.
- Manage access and custom security levels for users
- Archive Review Table allows access to see who made changes to data, when they occurred, and what changes were made
- Mobile website available with ability to save icon to phone desktop for easy access
FAQs About IVY –
Q: What types of alarms are receiving automated calls?
A: Low priority signals such as troubles, low battery signals and AC fails. We have implemented a few event call orders so far and will be adding more in the upcoming months. We can send you the list of the codes we have implemented so far if needed.
Q: Does IVY leave messages on all answering machines?
Q: Why wasn’t I notified regarding this update?
A: A communication was sent out via a postcard in January and we continue to update our website with new information in order to keep you up to date. I can send you the link so you have it.
Q: What is the purpose of using this automated system?
A: Many monitoring centers are moving to this method as a way of notifying on low priority type troubles that don’t require any kind of verification. This allows CMS to focus more efficiently on your life safety type signals.
Q: What if I have certain customers that do not want this automated call?
A: Another option to use on these types of signals would be text or email. If your customer is adamant about receiving the phone call we can exclude them from IVY. However, their troubles will be delayed 30 minutes awaiting a restore. If a restore is received within 30 minutes no call will be made.
Q: Does my customer have the option to speak to a monitoring representative when receiving the automated call?
A: Absolutely, they just need to press option 3 and they will be routed to a customer service representative.
Q: Will my customers receive these automated calls in the middle of the night?
A: On residential accounts no calls will be made between the hours of 9pm to 8am. After 8am, if the trouble has not restored, IVY will make the required outbound calls. Commercial accounts will be called on 24/7.
Q: Is there any delay before the automated call is made after receipt of the trouble signal?
A: Yes, no calls are made by IVY unless a restore is not received within 4 minutes after the initial trouble is received. If the restore is received within 4 minutes, no automated call will be made. This applies to both residential and commercial accounts.
Expanded IVR Implementation – In an effort to help reduce Summertime alarm activity, we have expanded the range of event codes being handled by “Ivy” our IVR. For more information please feel free to contact your Business Development Support Rep: https://blog.cmsn.com/contact-2/
Apollo/ADT Announcement – ADT announced early Tuesday morning that it has entered into a definitive agreement to be acquired by an affiliate of certain funds managed by affiliates of Apollo Global Management, LLC (NYSE: APO) and coinvestors. Tim Whall, President and CEO of Protection 1, will be the CEO of the combined business following the closing of the transaction, and the combined company will operate primarily under the ADT brand. The acquisition of ADT is expected to be completed by June 2016 and the transaction is subject to the conclusion of the applicable antitrust waiting periods in the United States and Canada, ADT stockholder approval, and other customary closing conditions.
There will be no change in the superior service and support that you have come to expect from CMS. The CMS family will continue to be dedicated to the success of your company, continuing to provide you with wholesale monitoring services that are second to none. If you have any questions or concerns regarding this announcement, please contact your Busines Development Support Representative.
Variable Caller ID is NOW Available for all CMS Dealers – What is Variable Caller ID? In it’s simplest form, Variable Caller ID gives us (CMS) the ability to display your phone number, when placing outbound calls to your customers. If you are interested in learning more about how to enroll please contact your BDSR.
MAS email notifications – Coming soon, all MAS email notifications, being auto-generated by CMS and sent out to dealers/end users, will have a new URL. More information to follow.
Low Priority Signal 30 minute delay implementation – In order to minimize disruptive and unnecessary calls to your subscribers, starting February 5th, we will be extending the current 3 minute delay on all low priority alarms to 30 minutes. This delay will allow more time for restorals to be received by CMS and eliminate the need for Operator Handled alarms in these scenarios.
Changes to Life Safety Account setup requirements and Meet our Newest employee IVY
12/4/15 – Thanks to everyone who contributed food or made a monetary donation to the Thanksgiving Food Drive! The Longwood Central Station team collected nearly 300lbs of food to donate. While dropping off the collected items, CMS volunteers were able to witness first hand their donations making a difference. Several families were at the donation center picking up items for their Thanksgiving dinner. They reminded us that as simple an act as it may seem, grabbing a few extra items at the store to donate, means the world to others who struggle to feed their families.