CMS Dealers, due to the high probability that Hurricane Irma will impact weather
conditions in Central Florida early next week, CMS would like to remind
you of the commitment we’ve made to protect you against disaster…
Important Storm Related Information
– We will do everything in our power to maintain normal staffing levels at our
Longwood, FL facility. We will also be increasing our manpower in our
Manasquan, NJ and Cypress, CA centers. Please be aware, that despite our
best efforts callers may still experience a longer than normal wait time.
– In order to more effectively manage alarm traffic, we will be transitioning all
accounts located in the state of Florida to a storm partition. If you have
accounts in the affected areas please understand that first responders will no
longer respond to our dispatches once sustained winds reach 45 MPH.
– CMS will do everything we can to ensure the safety of our employees,
dealers and their subscribers.
CMS Disaster Recovery
CMS is always prepared with true redundancy; we’re equipped with three, UL
listed, FM approved monitoring centers located throughout the U.S. Our
monitoring centers are connected using the latest in communications
technology, allowing us to load balance by redistributing operator resources
during spikes in alarm activity. Should disaster strike any one of our centers,
they are each backed up by two generators and uninterruptable power
supplies, and are prepared to route alarm signals to our other central stations
across the country, if necessary.
We’ve seen just about every scenario over the years. CMS has the experience
and facilities to keep us running 24/7 in the face of any storm or disaster. Our
infrastructure is like no other in the business, and will give you and your
customers peace of mind, knowing their security systems will always be
monitored. If you have any questions for us about our Disaster Recovery plan,
please contact your Business Development Support Representative.